Return & Refund Policy

This policy covers requests relating to app purchases, marketplace products and services ordered through U Biz Apps. Read the seller’s product or service terms before placing an order.

How to request a return or refund

Contact us using your account’s Support section or the phone number below. Provide your order number, payment reference, the reason for your request and relevant evidence. Report incorrect, damaged, defective or undelivered orders promptly. We will review the order with the responsible merchant or service provider.

Physical products

Return eligibility depends on the item, its condition, the issue reported, the terms disclosed before purchase and applicable law. Retain the product, packaging and proof of purchase while your request is reviewed. Do not send an item to the head office or a seller until the return destination and instructions have been confirmed.

Responsibility for return-delivery charges will be confirmed during review, taking account of the reason for return and applicable rights. A seller’s restrictions do not override mandatory consumer protections.

Digital apps and access

For an app that was not activated, is unavailable or does not match its description, contact Support with your order and payment details. Activated digital access and third-party subscriptions may require review with the app provider. Activation alone does not remove rights that apply to defective or misdescribed services.

Services and cancellations

Service cancellation, rescheduling and refund eligibility depend on the agreed scope, work already performed, the provider’s disclosed terms and applicable law. Contact us before the scheduled service or as soon as a problem occurs. For a pending order, ask the merchant or Support to confirm whether cancellation is still possible.

Approved refunds

A submitted request is not an approved refund. We will communicate the review outcome and any required return or verification steps. For an approved refund, the method, amount and expected processing time will be confirmed with you. Payment-provider or bank processing may affect when funds are received.

U Coins, referral rewards and disputes

U Coin credits and commissions linked to a refunded or cancelled transaction may be reversed or placed under finance review. An internal ledger reversal is separate from a cash refund. Related withdrawals or transfers may be held while a dispute is reconciled.

If a resolution is unclear, contact Support with the existing case reference. This policy does not restrict rights or remedies available under applicable law.