Shipping & Service Policy

U Biz Apps supports digital app access, physical marketplace orders and services. Delivery arrangements depend on the selected listing and the responsible merchant or provider.

Order confirmation

Submitting an order or payment reference does not confirm payment, stock availability or delivery. The merchant or finance team must confirm the relevant details. Review the item, quantity, address, contact number and quoted charges before confirming an order.

Physical delivery

Available delivery areas, shipping charges and estimated delivery dates must be agreed with the merchant before fulfilment. Depending on the listing and location, an order may use courier delivery, cash on delivery, hand delivery or an agreed collection arrangement. These options are not available for every order or destination.

The merchant is responsible for confirming dispatch and any tracking details that are available. Order status can be viewed in your account. An estimate is not a guaranteed delivery date; availability, courier schedules and local conditions can affect timing.

Receiving an order

Provide a complete address and a reachable phone number. Check the item and package when practical, retain evidence of any damage or incorrect contents, and report problems promptly. If a delivery attempt fails or the address changes, contact the merchant to confirm the next steps and any applicable charges.

Digital app fulfilment

Digital purchases do not involve physical shipping. After payment is verified, eligible app access appears in My Collection. App installation, device compatibility, trials and any third-party account requirements depend on the app’s listing and provider. Contact Support if verified access is missing.

Service fulfilment

Service scope, location, appointment time, deliverables and charges must be agreed with the provider. Service requests may require confirmation before work begins. Tell the provider promptly if you need to reschedule or if the delivered service does not match the agreed scope.

Delays, missing orders and returns

Contact the responsible merchant and U Biz Support with your order number if an order is delayed, missing, damaged or incomplete. Returns, cancellations and refunds are handled under the Return & Refund Policy and the terms agreed for the order, subject to applicable law.